Warranty & Returns Policy
Warranty &
Returns Policy
Warranty
Claims:
·
Other
than Remanufactured Cartridges & Electronic Chips, all products supplied by
Central Coast Ink & Toner carry a 1 year 100% money back or replacement
guarantee.
·
Remanufactured
Cartridges & Electronic Chips carry only a 6-month warranty period.
·
Our
guarantee only applies to the claimed product being defective under correct
installation procedures, proper storage and normal printing use.
·
Please
note that the use of Central Coast Ink & Toner cartridges will not void
your Printer warranty under current Australian consumer law.
Returns
Policy
1.You accept all risk of
loss and damage to the goods, whether caused by you or not, following delivery
of the goods.
2. Prior to sending back
any goods or to request a credit please contact our office to obtain a Returns
Authority Number.
3. Central Coast Ink
& Toner. will not accept courier freight charges for the return of faulty
goods. If we require the goods back, we will provide shipping details.
4. Incorrectly ordered or
change of mind products will be assessed on a case by case basis and will only
be considered if Central Coast Ink & Toner is notified within 30 days
of purchase.
5. Any goods which you
return for credit must be accompanied by required documentation showing: • Your
name, address and account code. • Our invoice number • Reason for return and
Serial / Batch No.
6. Any claims for
adjustment to any invoice for any reason whatsoever must be made in writing
within 7 days of delivery.
7. If goods are accepted
by Central Coast Ink & Toner as change of mind or for other legitimate reasons
a minimum 20% re-stocking fee will apply.
8. Must contact Central
Coast Ink & Toner before claims for repair or replacement to machines will
be credited.
9. Claims may take up to
14 days to be processed.
10.Using the reply paid post service will incur a charge onto your account unless the goods are deemed faulty or error of Central Coast Ink & Toner. Minimum cost is $12 depending on box size.